Privacy Policy ng999
ng999 takes the protection of every member's personal information seriously. This policy clearly explains how we collect, store, use and protect your data as a user of our online gambling platform in Malaysia.
ng999 Core Data Protection Principles
Every decision we make regarding member data is guided by the following six core principles.
Layered Security
All ng999 member personal information is protected with 256-bit SSL encryption and a multi-layered security system that ensures your data cannot be easily accessed by unauthorised parties.
Guaranteed Confidentiality
ng999 does not sell, rent or share members' personal information with third parties for marketing purposes without your explicit consent. Your data belongs to you.
User Control Rights
You have the right to access, correct, or request the deletion of your personal information at any time. ng999 respects these rights and makes the process straightforward through our customer support.
Minimal Collection
ng999 only collects information that is genuinely needed to process transactions, verify identity, and ensure a safe gaming experience. We do not collect excessive data.
Regular Updates
This Privacy Policy will be reviewed and updated from time to time in line with developments in data protection legislation and industry best practices. Members will be notified of any changes.
Ongoing Support
The ng999 customer support team is available 24/7 via live chat and email in Bahasa Melayu and English to assist with any queries relating to your privacy and personal data.
1 Introduction
ng999 ("we", "our platform") is an online gambling platform operating under international licensing, providing online slots, live casino, sports betting, Dragon Tiger and arcade games to users aged 21 and above in Malaysia.
This Privacy Policy explains how ng999 collects, processes, stores and protects your personal information when you register, log in and use our platform. By registering an ng999 account, you agree to the terms set out in this Privacy Policy.
If you do not agree with any part of this policy, you are advised not to use ng999 services. If you have any questions, our support team can be reached via 24/7 live chat or by email at .
2 Information We Collect
ng999 collects your personal information through several means, depending on how you interact with our platform. The categories of information we collect include:
- Account Registration Information: full name, date of birth, mobile phone number, email address, and encrypted password.
- Identity Verification: a copy of your identity card (MyKad) or relevant identity document to meet international licensing compliance requirements and to prevent fraud.
- Financial Information: details of the payment methods you use, including Touch 'n Go eWallet, DuitNow, online banking (FPX), or cryptocurrency accounts (USDT, BTC, ETH). We do not store your bank card details or bank account password.
- Platform Usage Data: game records, deposit and withdrawal transaction history, claimed bonus records, and betting activity within the ng999 platform.
- Technical Data: IP address, web browser type, device operating system, login session cookie data, and platform access logs for security purposes.
- Communications: history of conversations with our customer support team via live chat or email.
3 How We Use Your Information
The personal information you provide to ng999 is used solely for platform operational purposes and is never sold to third parties. The purposes of use are as follows:
- Creating and managing your ng999 account, including processing login requests, deposits from RM50, and withdrawals within 5–30 minutes.
- Verifying member identity to comply with international licensing requirements and to prevent access by underage individuals (under 21 years old).
- Processing financial transactions securely through the payment methods supported by ng999.
- Managing and processing bonus claims, including a 200% welcome bonus of up to RM300 and a VIP programme with weekly cashback.
- Identifying and preventing fraud, money laundering, and any attempts to manipulate the platform.
- Providing responsive 24/7 customer support in Bahasa Melayu and English.
- Sending important notifications related to your account, Privacy Policy updates, or changes to Terms & Conditions.
- Improving the user experience through analysis of aggregated and anonymised platform usage data.
4 Sharing Information with Third Parties
ng999 does not sell or rent members' personal information to any third party. However, there are limited situations where we need to share data with certain parties to ensure smooth platform operations:
- Payment Service Providers: transaction details are shared with payment processors such as Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency platform providers solely to process your deposits and withdrawals.
- Game Software Providers: game providers that work with ng999 receive the session data needed to deliver a smooth gaming experience. This data is minimal and does not include your full financial information.
- Regulatory Bodies: ng999 may be required to disclose certain information to international licensing authorities or law enforcement bodies when mandated by law or court order.
- Anti-Fraud Services: third-party identity verification and fraud detection service providers that are bound by strict confidentiality agreements with ng999.
All third parties that receive data from ng999 are subject to binding data protection agreements and are required to handle your information to a level of security equivalent to our own standards.
5 Cookies and Tracking Technologies
ng999 uses cookies and similar tracking technologies to improve the user experience and to ensure the security of your login session. The types of cookies we use are as follows:
- Session Cookies: required to maintain your login status while using the ng999 platform. These cookies are automatically deleted when you close your web browser.
- Preference Cookies: store your language settings and display preferences so you do not need to adjust them each time you visit the ng999 website.
- Analytics Cookies: collect aggregated and anonymised platform usage data to help us understand how members use ng999 and identify areas for improvement.
- Security Cookies: detect suspicious login activity and help protect your account from unauthorised access.
You can configure your web browser settings to decline certain cookies, though this may affect the functionality of some parts of the ng999 platform, including the login process and transaction processing.
6 Data Storage and Transfer
ng999 member personal data is stored on servers protected with industry-grade encryption. Data retention periods are as follows:
- Active account information is retained for as long as your account remains active with ng999.
- Financial transaction records are kept for the minimum period required by international licensing requirements for audit and compliance purposes.
- After an account is closed, your personal information will be retained for the required period before being securely deleted or anonymised.
As ng999 operates under international licensing, your data may be transferred to and processed outside Malaysia in certain operational situations. We ensure that any such data transfers are carried out with adequate safeguards and in compliance with international data protection standards.
7 Data Security Measures
ng999 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, or accidental disclosure:
- 256-bit SSL encryption for all data communications between your web browser and ng999 servers.
- Two-factor authentication (2FA) available for member accounts as an added layer of security.
- Continuous security monitoring by the ng999 technical team to identify and respond to any cyber threats.
- Strict internal access controls — only ng999 staff authorised to access member data based on their job responsibilities.
- Regular security audits by independent parties to ensure ng999 infrastructure meets the latest security standards.
⚠️ While ng999 takes every reasonable step to protect your data, no security system is entirely perfect. You are also responsible for keeping your ng999 account password confidential and not sharing it with anyone. Contact our support immediately at if you suspect your account has been accessed without authorisation.
8 Third-Party Software and Content
The ng999 platform uses gaming software from third-party providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These providers have their own privacy policies governing the data they process in the course of delivering games to you.
ng999 is not responsible for the privacy practices of these third-party software providers. However, we ensure that all partners working with ng999 comply with appropriate data protection standards through binding contractual agreements.
9 Protection of Underage Users
ng999 services are strictly for individuals aged 21 and above in Malaysia. ng999 does not knowingly collect or process personal information of individuals under the age of 21.
All members are required to verify their age during the account registration process. Should ng999 find that a person under the age of 21 has opened an account, we reserve the right to immediately close that account and take appropriate action in line with licensing requirements.
If you are aware that someone under the age of 21 is using the ng999 platform, please notify us immediately through our 24/7 customer support.
10 Changes to This Privacy Policy
ng999 reserves the right to update this Privacy Policy from time to time to reflect changes in data protection practices, legal requirements, or our services. Any significant changes will be communicated to members via their registered email or through an in-platform notification.
The "Effective" date at the top of this page indicates when this latest Privacy Policy came into effect. Your continued use of the ng999 platform after any changes is considered your acceptance of the updated policy.
You are encouraged to review this page periodically to stay informed about how ng999 protects your personal information.
ng999 Member Rights Regarding Personal Data
As an ng999 member, you have clear rights regarding the personal information we hold. Contact our support to submit any request.
Right of Access
You have the right to request a copy of the personal information ng999 holds about you at any time.
Right of Rectification
If your information is inaccurate or outdated, you have the right to request that we correct it without delay.
Right of Erasure
Under certain circumstances, you have the right to request the deletion of your personal data, subject to binding licensing requirements.
Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes or certain analytics.
Right to Data Portability
You may request that ng999 provide your personal information in a machine-readable format for transfer to another provider.
Right to Restriction of Processing
In certain situations during an investigation or dispute, you have the right to request that ng999 temporarily restrict the processing of your data.
How to Submit a Request
Submit all requests relating to your personal data rights via 24/7 live chat or by emailing the ng999 support team at .
Frequently Asked Questions About ng999 Privacy
Ready to Get Started with ng999?
With strong data protection and 24/7 customer support, ng999 is an online gambling platform that puts the safety and trust of members in Malaysia first.
This platform is for users aged 21 and above in Malaysia only.